Attitude
We are all human and subject to various emotions because of what life throws at us. Maybe we have just lost our job, a family member has died, our house has burned down. There are a million things that could have a negative impact on us and this WILL have an effect on our behavior on the streets.
Having insight will help us to keep our emotions in check for either how we treat others, or being more tolerant of their actions.
Throughout the course I will refer to either 'responding' or 'reacting' to a situation. There is a vast difference between the two.
Responding means taking measures to mitigate, or calm a situation down. Conversely, reacting to a situation will escalate it to become more intense, sadly often with tragic consequences.
On the streets, no matter where we live, we will come across those who will test our patience. The next two videos look at aggressive persons and then a level up from that, road rage.
Here we look at each of the increasingly escalatory threatening levels:
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